How To Manage Capacity Planning In Different Companies?

One thing that is certain about business operations is the increase and decrease of workloads based mostly on outside contracts or expectations by our consumers and clients. Businesses that are successfully managing these modifications implement forecasting, workload planning, staffing, raw resources, and data analysis to easily work on an every day basis. In common business terms, this is what's called capacity planning. Programs that assist a business with the incorporation of all facets of the planning assist them to easily and proficiently foresee future needs depending on former trends and current phenomena in their industry and specific for their own business history.

 Designing software in house may have a large influence on operational costs so many look on the surface to quality software that meets their demands and is personalized for their certain operations. As an example, among the best software programs utilized by businesses today come from Enlighten Software. Its Efficiency Optimizer contains those specific aspects of business planning and more, using advanced forecasting methodologies and scenario planning. All degrees of management are better equipped to satisfy their production goals when prediction models prepare them for the trends they've been going through and the modifications in production they plan to apply.

Work Load Planning: When management knows what to expect for the requirements necessary for raw resources and end product shipments, staffing and training requirements, to meet the requirements of their clientele, they could prepare before the event occurs. The cyclical ups and downs of production and staff attrition is managed with work and resource forecasting and workload capacity planning. Analytical reports are available on a day to day basis as well allowing current decision making.

Skills and Production Planning: Enlighten's Efficiency Optimizer likewise helps the management team analyze the skills acquired and training necessary to better implement all personnel to enhance efficiency within the operation. Good and bad points are determined giving management the ability to make operational decisions for action plans to better make use of all personnel when they have a clear picture of staff member teams and departments ability to handle the jobs assigned. Whether additional staffing, training, or reassignments may enhance performances in each department and whether they need additional production and other equipment to complete work effectively and at the least cost is all shown in on-demand reporting.

Cost Analysis Reviews and Predictions: Full scale operational management software would not be complete without accurately thorough reporting on cost analyses relating to production limitations, unit cost analysis, quality controls, and staff performances. Successful businesses know that no department is in isolation of the overall growth of the entire organization. Certainly, this capacity planning software assesses all factors of operational management to globalize managerial reporting of each departments influence on the overall efficiency and costs to the bottom line of the business. Lastly, individual departmental reports and integrated report analyses let management to determine where budgetary costs and production are being upgraded or impeded throughout the organization.


Take advantage of Enlighten's Efficiency Optimizer to get your capacity planning done in no time while improving operational management. Visit this link to learn more!

Boosting Back Office Operations Has Never So Much Easier

Any business looking to improve back office operations must look into making use of a system such as Enlighten software. With this program, distinguishing, recording and handling error and lost-time becomes easier. Why? It's because quality can be enhanced even more as it could be extensively evaluated and maintained while contact center performance and service are proactively dealt as well. Furthermore, customer service surveys can be completed along with staff suggestions and ideas while complaints are quickly sorted out with the aid of this quality management system. When quality and waste are handled, operational performance improves. Here are two illustrations of Enlighten's optimization systems that will show how it helps.

The Service Optimizer aids in the management of quality and waste. Reports and tools control information necessary to review aspects of reduced performance or where quality is being affected. With this particular information, staff will have a clear picture of where to center efforts to enhance service and quality. Lost time, referred to as waste, is placed into one of three categories: process driven loss, incident driven loss and error driven loss. As contact centers are really complicated, the this simplifies the process to make aspects of issue easier to identify hence issues may be handled effectively.

Process driven loss includes waste created caused by a poorly designed process. Employees must find other ways to accomplish the task. This may be poorly designed form in which employees must spend time explaining how to accomplish the form to customers, time which could be better spent elsewhere. Incident driven loss is loss due to many things such as a lack of training, poor warehouse design or technology issues.

However, when using this specific software, employees can determine these areas to rectify the issues leading to waste. Error driven loss is that in which a processor makes an error and another employee must come behind him or her to make the required modifications.

Then there's also Performance Optimizer featuring five software solutions meant to provide the overall big picture once aspects of loss have been identified. With this particular big picture, tools are supplied to boost entire performance in the company's back office operations. It removes lost time proactively and systematically that leads to improved quality as well. The software takes this a step further while it categorizes the lost time to produce certain categories then action can be taken. It quantifies both time lost and the volume while providing data needed to develop a business case, thus letting the management team to assess the effectiveness within a quality framework.


Optimize your company's back office operations and contact center performance with the ideal systems in place. Visit this link to learn more!